Question 1

Do you have Trial Class? 請問有沒有試堂？

Accepted Answer

New member can can purchase Trial Class Tickets for 1 time HK$70
新學員首次來Neverland跳舞，可以購買試堂堂票 HK$70 (只限一次)

Question 2

Can I use dance class coupons in both Kwun Tong and Tsuen Wan neverland studio? 堂票在觀塘及荃灣可一齊用嗎？

Accepted Answer

Cannot 不能！
Online 系統可自由選擇"觀塘/荃灣舞室"
學員請先看清楚已選擇的地點舞室，才購買堂票。

Question 3

How much of class coupons? 請問課堂套票幾多錢？

Accepted Answer

Neverland has Single, 4 , 8 and 12 class coupons package.
 
According to your member type, the coupon price will be different, the member types are Adults or Students.
 
The validity period of the class package is calculated on the day of purchase. Each package has a different validity date.
 
Neverland 設有單堂 (有效期1個月)、4堂  (有效期1個月)、8堂 (有效期2個月)及12堂 (有效期3個月)，讓大家選擇購買。根據你的類別，價錢會有不同，類別包括成人及學生。
 
Please pay attention to the price list. Class coupons package is NON-RUNDABLE and it CANNOT be transferred to others.
課堂套票不設退款，不可以轉讓他人使用。
 
Class Coupons Pice List 套票價錢表 >>
Please visit the following link: 請瀏覽以下連結：
https://www.neverland.com.hk/

Question 4

What dance class do you have? 有甚麼舞蹈班?

Accepted Answer

We have different level and type of dance classes.
Neverland 設有不同程度及舞種的舞蹈班。
 
Class Schedule 課堂時間表 >>
Please visit the following link 請瀏覽以下連結:
https://www.neverland.com.hk/new-class-schedule

Question 5

How do new members sign up? 如何登記成為學員?

Accepted Answer

NEW MEMBER SIGN UP 新學員登記  
⭐ Neverland - Online Booking System 全新網上預約系統⭐ 已於 2024年7月29日正式公開使用

🌟學員可在neverland網站平台  
🔸購買堂票 🔹預約課堂 🔸取消預約 🔹查看購買紀錄 🔸使用 Book 堂 QR code Scan 上堂 
#方便 #快捷

⏩️ https://www.booking.neverland.com.hk/booking

教學影片： 
 🔹Sign Up 新登記

🔸Buy Class Tickets 購買堂票

Question 6

How to buy dance class coupons?  如何付款購買課堂套票?

Accepted Answer

學員可在neverland 網頁登記，
登入後就可購買堂票！

如需要用現金或八達通付款
學員也需先在網上登記，才來 neverland 前台買堂票。

Question 7

Can I join any dance class?  我可以參加任何舞蹈班嗎?

Accepted Answer

Yes! 
Members can join any weekly dance class in vaild date.

學員可以參加任何舞種及程度的恆常舞蹈班。
不論 1/4/8/12堂課堂套票，學員可在有效期內預約任何舞蹈班。

Question 8

Booking Class is Necessary？是否一定要預約上課？

Accepted Answer

YES! 需要!

學員可在網上預約，7天前已可預約！

If less then  2  booking 1hr before class, that class will be cancelled. Member needs to book class before expiry date.
如果在課堂前1小時，預約課堂人數不足 2 人，該課堂便會取消，學員可預約其他舞蹈班。
請留意，課堂套票不會因此而延期，請留意。

Question 9

How to book neverland dance classes (Not for Neverland Kids Academy)? 如何預約 neverland 恆常舞蹈課?

Accepted Answer

學員在 neverland 網頁成功註冊後，就可登入預約課堂。
先在neverland 網頁註冊帳號 https://www.booking.neverland.com.hk/booking 
登入後便可online 買堂票，再online 預約課堂。

Question 10

Can I cancel my booking? Will my coupons be used? 預約課堂後，可否取消？會扣除套票嗎？

Accepted Answer

Booking can be cancelled before 2hrs of dance class, you can cancel booking in "Booking Record".
Otherwise, class couponed will be deducted.
學員如果需要取消預約，必須在課堂開始前 2小時取消。
網上預約的學員，必須自行在預約記錄中，自行按 "取消" 預約，否則，課堂會被扣除。

Question 11

Can I use my dance class coupon after several days from purchasing date? 可否先買套票，遲些先用？

Accepted Answer

All dance class coupons should be used before expiry date, otherwise, it cannot be used.
所有課堂套票有效日期由購買日當天開始計算。套票必須在有效日期內使用，否則作廢。

Question 12

Does Class Coupon have expiry date? What can I do if my class coupons are expired? 課堂套票有期限嗎？期限內仍然未用完，可以怎樣？

Accepted Answer

Single Class is valid for 1 month, 4 Classes coupons is valid for 1  month, 8 Classes coupons is valid for 2 months, 12 classes coupons is valid for 3 months and it is counted from purchasing date.
購買 1 堂有效日期是1個月; 購買 4  堂課堂套票有效日期是1個月，8 堂課堂套票有效日期是2個月，購買 12堂課堂套票有效日期是3個月，由購買日當天計算。

Member should use all dance class coupon within expiry date.
Expiry date can be extended for 1 month if you purchase 4 class coupons or above within 7 days from expiry date. Otherwise, all dance class coupons CANNOT be used.
學員必須在有效期內使用套票，學員可以在有效日期日後7天內購買4堂套票或以試套票續堂，否則作廢。

Question 13

I booked a class, but it was cancelled because there weren't enough students or the teacher took leave. In this case, is it possible to extend the expiry date of my class?我預約了課堂，課堂因預約人數不足而取消或老師請假cancel 課堂。可以順延課堂有效期嗎？

Accepted Answer

如果課堂因預約人數不足而取消或老師請假cancel 課堂，一般情況下是不會延長堂票有效期的。
If class is cancelled due to insufficient enrollment or teacher take leave, the validity period of class tickets will not be extended under normal circumstances. This is based on the following terms:

1.⁠ ⁠堂票價格設定便宜及長有效期使用
2.⁠ ⁠學員可以在有效期內預約任何舞種的課堂，不是單一課堂 
3.⁠ ⁠每班在課堂前1hr 最少有2人預約，就會開班
4.⁠ ⁠過了有效期，堂票便會作廢。學員有責任自行在有效期內用堂票，如同有折扣劵一樣，過了期就會作廢。 
5.⁠ ⁠為了讓學員能有舒適體驗，有堂票過期了，在有效期7天內自行在網上購買堂票，就可續堂。(期限請細看條款守則) 
6.⁠ ⁠本學院升級了線上購票及預約系統，讓學員可24hrs 隨時購買及預約課堂，所以，一旦過了指定期限使用堂票及續堂期限，一律不會破例續期。

Pricing & Validity: Our class credits are priced affordably and already come with a generous validity period.
Flexibility: Students can use their credits to book any dance style offered, rather than being restricted to a single specific class.
Minimum Enrollment: Classes will proceed as long as there are at least 2 students booked 1 hour prior to the start time.
Expiry Responsibility: Once the validity period ends, credits will become void. It is the student's responsibility to use their credits within the timeframe, similar to how a discount coupon functions—it cannot be used once expired.
Renewal Grace Period: To ensure a smooth experience, if your class tickets have expired, you may renew/reactivate them by purchasing a new package online within 7 days of the expiry date. (Please refer to the Terms & Conditions for specific duration details).
Automated System: Our academy has upgraded to a 24-hour online booking and ticketing system. Therefore, once the credit validity and the 7-day renewal grace period have passed, no exceptions will be made for further extensions.

Question 14

Can I extend my dance class expiry date if I get sick and I have approved medical document? 因為身體不適，需要入院治療，可以遞交醫生紙延期課堂嗎？

Accepted Answer

All dance class should be used within expiry date. We do not accept any reasons for extending class coupons expiry date.
Dance class coupon is NON-REFUNABLE and CANNOT pass to other students to use.
所有課堂套票必須在有效日期內使用，不接受任何私人理由延續課堂、不可轉讓他人使用亦不設退款。

Question 15

How many students in class? 每班上課人數有限制嗎？

Accepted Answer

Number of students are according to the requirements of the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F).
 每班人數上限將根據《預防及控制疾病(規定及指示)(業務及處所)規例》（第 599F 章）及其他適用條例及／ 或其附屬法例（下稱「適用法律」）的要求而設定。

Question 16

What should I do after booking dance class? 我已經預約了課堂，之後要點做？

Accepted Answer

學員可在課堂前 10-15mins 到達 Studio，在前台 scan 預約的QR Code 簽到。
課堂人數會影響老師的薪金，請學員緊記需簽到。
觀塘 Studio 有學員休息空間，學員可在等候區等候上堂就可以了。

Students may arrive at the studio 10–15 minutes before class starts. Please check in at the front desk by scanning your booking QR code.
As class attendance affects the instructors' compensation, please remember to scan in for every session.
Our Kwun Tong studio provides a student lounge; you are welcome to wait in the waiting area until your class begins.

Question 17

I only take one tutor dance class. If it cannot open class, can I extend my class coupons? 我通常只上一名導師課堂，這兩星期人數不足，未能開班，可以延續課堂嗎？"

Accepted Answer

Dance class coupons can be used for joining different regualr classes.
Members should use it within expiry date.
課堂套票必須在有效日期內使用，學員可使用套票參加任何恆常舞蹈班的舞蹈課，個別班別不足人數開班，並不能因此延續課堂，學員需根據狀況，在指定有效日期內使用套票。

Neverland Terms & Condition 條款細則：
https://www.neverland.com.hk/terms-condidtions

Question 18

Which dance class should I join? I never learn dancing before. 我從來沒有學過跳舞/很久沒有跳舞，應該參加什麼班別？

Accepted Answer

Neverland have designed a dance class " Start to Dance" for those who never learn dancing.
Tutor will teach basic body movement, rhyme and beat counting, basic dance technique.
You also can join Hip Hop and Jazz Funk (Basic Level).

Neverland 歡迎任何人士參加neverland舞蹈班，所以亦設計了專為初學者而設的流行舞蹈班: Start To Dance (零基礎 Beginner )，Jazz Funk (基礎Basic)及Hip Hop  (基礎Basic)
學員可在此課堂了解流行舞/街舞課堂的節奏、基本舞蹈動作、身體協調、節拍感等...

Question 19

Is it any problems if I suddenly join the dance class? Can I catch up? 何時參加舞蹈班最為適合，插班是否不太適合？

Accepted Answer

Tutor teaches new dance routine in every weekly class, even they like to teach the same song for 2 days class, but must teach new dance routine.
New joining member can learn it as well and can follow it~
Neverland Weekly Class每一堂都是個別課堂，老師都會教導新舞步，不會有插堂情況出現！

Question 20

This is my first time to dance in studio, what should i prepare and bring? 初來上舞蹈課，需要準備甚麼？"

Accepted Answer

1. Please arrive 5 mins before dance class begins. 學員可在課堂前5分鐘到達準備。
2. Wearing sport outfits, sport shoes 穿著運動服裝，波鞋。(不可在舞室內穿著鞋、涼鞋、拖鞋等….)
3. You can bring your personal water or buy in neverland. 可自備飲品，neverland亦售賣飲品，可以在休息期間飲水。
4. Wating is NOT allowed in studio. 不可在舞室進食。
5. Video/Photo is prohibited without tutor approval. 除導師及職員准許下，才可拍攝
6. Please take care and safeguard your own personal belongings. Neverland is not responsible for any loss or damage to personal belongings.
貴重物品必須攜帶入舞室，學員有任何損失，一概不會負責。

Question 21

I am just 13 yrs old, can I join the dance class? 我們年13歲 ，可參加 neverland 舞蹈班？

Accepted Answer

Yes, welcome to join neverland dance class!
12 yrs old High School Students can join neverland dance class!
只要是12歲或以上的中學生，就可以參加 neverland 舞蹈班！

3-13yrs kid and teens can also join Neverland Kids Academy Dance class as well.
3-13歲學員也可參加 neverland 兒童舞蹈學院的課堂。

Question 22

I booked a class, but it was cancelled because the teacher is on leave. Is it possible to extend the validity of my class credit? 我預約了課堂，老師突然請假cancel 課堂。可以順延課堂有效期嗎？

Accepted Answer

需要視乎取消課堂通知的時間。
如果老師因個人理由，在課堂開始前1小時內才通知不能授課 (7pm 課堂，老師在 6:05pm才突然通知取消)，neverland 會順延已預約課堂的學員堂票7天。否則，堂票有效期都是不會順延的。

It depends on when the cancellation notice was given.
If the tutor cancels a class for personal reasons within 1 hour of the scheduled start time (for example, a 7:00 PM class cancelled at 6:05 PM), Neverland will extend the class tickets validity by 7 days for all students who were booked for that session. Otherwise, no extensions will be granted under any circumstances.

Question 23

Will you open studio in bad weather? 在惡劣天氣下，課堂如何安排？

Accepted Answer

⚠️ 惡劣天氣安排⚠️
🌩🌧 課堂開始前2小時，如果是紅雨或黑雨，8號風球，課堂將會取消！ 已經預約的課堂套票不會被扣除！取消課堂，亦不會延期課堂套票，請各位學員留意⚡

⚠️ Incent Weather Arrangements ⚠️
🌩🌧 If a Red or Black Rainstorm Warning or Typhoon Signal No. 8 is in effect within 2 hours of the class start time, the class will be cancelled!
For cancelled sessions, no class credits will be deducted from your account. Please note, however, that the validity period of class packages will not be extended. Thank you for your attention. ⚡

Question 24

How do I know my class tickets expiry date and how many left? 如何知道我的堂票有效期？

Accepted Answer

可登入帳號，在 "個人檔案"中，可看到可用堂票數及有效日期。
You can check in the page of "Profile" in your booking account.

FAQ CLASS TICKETS

Do you have Trial Class? 請問有沒有試堂？

Can I use dance class coupons in both Kwun Tong and Tsuen Wan neverland studio? 堂票在觀塘及荃灣可一齊用嗎？

How much of class coupons? 請問課堂套票幾多錢？

What dance class do you have? 有甚麼舞蹈班?

How do new members sign up? 如何登記成為學員?

How to buy dance class coupons? 如何付款購買課堂套票?

Can I join any dance class? 我可以參加任何舞蹈班嗎?

Booking Class is Necessary？是否一定要預約上課？

How to book neverland dance classes (Not for Neverland Kids Academy)? 如何預約 neverland 恆常舞蹈課?

Can I cancel my booking? Will my coupons be used? 預約課堂後，可否取消？會扣除套票嗎？

Can I use my dance class coupon after several days from purchasing date? 可否先買套票，遲些先用？

Does Class Coupon have expiry date? What can I do if my class coupons are expired? 課堂套票有期限嗎？期限內仍然未用完，可以怎樣？

I booked a class, but it was cancelled because there weren't enough students or the teacher took leave. In this case, is it possible to extend the expiry date of my class?我預約了課堂，課堂因預約人數不足而取消或老師請假cancel 課堂。可以順延課堂有效期嗎？

Can I extend my dance class expiry date if I get sick and I have approved medical document? 因為身體不適，需要入院治療，可以遞交醫生紙延期課堂嗎？

How many students in class? 每班上課人數有限制嗎？

What should I do after booking dance class? 我已經預約了課堂，之後要點做？

I only take one tutor dance class. If it cannot open class, can I extend my class coupons? 我通常只上一名導師課堂，這兩星期人數不足，未能開班，可以延續課堂嗎？"

Which dance class should I join? I never learn dancing before. 我從來沒有學過跳舞/很久沒有跳舞，應該參加什麼班別？

Is it any problems if I suddenly join the dance class? Can I catch up? 何時參加舞蹈班最為適合，插班是否不太適合？

This is my first time to dance in studio, what should i prepare and bring? 初來上舞蹈課，需要準備甚麼？"

I am just 13 yrs old, can I join the dance class? 我們年13歲，可參加 neverland 舞蹈班？

I booked a class, but it was cancelled because the teacher is on leave. Is it possible to extend the validity of my class credit? 我預約了課堂，老師突然請假cancel 課堂。可以順延課堂有效期嗎？

Will you open studio in bad weather? 在惡劣天氣下，課堂如何安排？

How do I know my class tickets expiry date and how many left? 如何知道我的堂票有效期？

Hours of operation

Studio address

menu

FAQ CLASS TICKETS

Do you have Trial Class? 請問有沒有試堂？

Can I use dance class coupons in both Kwun Tong and Tsuen Wan neverland studio? 堂票在觀塘及荃灣可一齊用嗎？

How much of class coupons? 請問課堂套票幾多錢？

What dance class do you have? 有甚麼舞蹈班?

How do new members sign up? 如何登記成為學員?

How to buy dance class coupons? 如何付款購買課堂套票?

Can I join any dance class? 我可以參加任何舞蹈班嗎?

Booking Class is Necessary？是否一定要預約上課？

How to book neverland dance classes (Not for Neverland Kids Academy)? 如何預約 neverland 恆常舞蹈課?

Can I cancel my booking? Will my coupons be used? 預約課堂後，可否取消？會扣除套票嗎？

Can I use my dance class coupon after several days from purchasing date? 可否先買套票，遲些先用？

Does Class Coupon have expiry date? What can I do if my class coupons are expired? 課堂套票有期限嗎？期限內仍然未用完，可以怎樣？

I booked a class, but it was cancelled because there weren't enough students or the teacher took leave. In this case, is it possible to extend the expiry date of my class?我預約了課堂，課堂因預約人數不足而取消或老師請假cancel 課堂。可以順延課堂有效期嗎？

Can I extend my dance class expiry date if I get sick and I have approved medical document? 因為身體不適，需要入院治療，可以遞交醫生紙延期課堂嗎？

How many students in class? 每班上課人數有限制嗎？

What should I do after booking dance class? 我已經預約了課堂，之後要點做？

I only take one tutor dance class. If it cannot open class, can I extend my class coupons? 我通常只上一名導師課堂，這兩星期人數不足，未能開班，可以延續課堂嗎？"

Which dance class should I join? I never learn dancing before. 我從來沒有學過跳舞/很久沒有跳舞，應該參加什麼班別？

Is it any problems if I suddenly join the dance class? Can I catch up? 何時參加舞蹈班最為適合，插班是否不太適合？

This is my first time to dance in studio, what should i prepare and bring? 初來上舞蹈課，需要準備甚麼？"

I am just 13 yrs old, can I join the dance class? 我們年13歲 ，可參加 neverland 舞蹈班？

I booked a class, but it was cancelled because the teacher is on leave. Is it possible to extend the validity of my class credit? 我預約了課堂，老師突然請假cancel 課堂。可以順延課堂有效期嗎？

Will you open studio in bad weather? 在惡劣天氣下，課堂如何安排？

How do I know my class tickets expiry date and how many left? 如何知道我的堂票有效期？

Hours of operation

Studio address

menu

I am just 13 yrs old, can I join the dance class? 我們年13歲，可參加 neverland 舞蹈班？