POLICY & GUIDELINE

CLASS PAYMENT
  • Tuition fees should be paid before class opens.

  • For existing students: For existing students who wish to continue next term, tuition fees should be made 7 days in advance before the new term begins.

  • Fees must be paid in full before students may attend classes. We reserve the right to refuse entry to students if fees have not been paid on or before the first date of each term.

  • An extra HKD200 will be charged for each change you may make to courses within term time or before your child’s first class

  • Class fees cannot be transferred to another student(s) or to a later date under any circumstances.

  • Class fee refunded can be if:

    • Not enough students for opening a new class

    • Tutor is absent

DRESS CODE
SUPPLEMENTARY CLASS ARRANGEMENT
  • Student is not necessary to by ANY school uniforms.

  • Student should follow school wearing instruction: https://www.neverland.com.hk/kidsguideline

  • Should wear sporty tee and pants; elastic materials wardrobe; sporty shoes (NOT soccer shoes).

  • Should NOT wear skirt, dress, jeans

  • Should NOT wear any accessories

  • Neverland has right to NOT allow students take class if they refuse the wearing equipment

  • Students who join 2 months classes can have 1 supplementary class. Supplementary class date and time should be decided with 7 days of absent day.

  • Students should notice school for absence before class begins, otherwise, no make up class can be made.

  • Make up class date and time is arranged by neverland.

  • Student cannot take and apply make up class again if students absence in scheduled make up class.

BAD WEATHER ARRANGEMENT
  • No make up class and refund in any cancelled class because of bad weather.

  • Please refer the “Bad weather class arrangement notice” in neverland or notice board.

TRIAL CLASS
  • Trial classes are available in time slots that are not yet full with existing students.

  • Trial class fee should be paid before attending class.

  • New student can get special offer after joining trial class, please call us for detail. Terms & conditions are applied.

REFERENCE LETTER
  • We would be happy to supply your child with a personal reference letter if they have been enrolled with us for a minimum of 6 months courses and if there is no outstanding balance payable in your account. Since every letter is personal to the child, we charge a nominal administration fee of HKD200 for this service. The relevant teachers complete a detailed reference form for the child and the Director or Head of Department prepares the reference.

  • We require up to four weeks to speak to the relevant teachers and prepare the reference letter. We shall call you when it is ready to be collected.