FREQUENTLY ASKED QUESTIONS

Question 1

Do you have Trial Class? 請問有沒有試堂？

Answer

Neverland does not have a free trial class, but members can purchase a single class coupon for a period of 1month. Neverland 沒有免費試堂，但學員可以購買單堂套票，期限是1個月。 New members special offer will be launched in specific time, please follow neverland social media platform such as facebook and Instagram to get update information.

新學員更有首次購買套票優惠，請留意neverland 社交平台發佈或店內宣傳海報。

Question 2

How much of class coupons? 請問課堂套票幾多錢？

https://www.neverland.com.hk/

Answer

Neverland has Single, 5 and 10 class coupons package. According to your member type, the coupon price will be different, the member types are Adults, College/University students, High School students. The validity period of the class package is calculated on the day of purchase. Each package has a different validity date. Neverland 設有單堂、5堂及10堂課堂套票讓大家選擇購買。根據你的類別，價錢會有不同，類別包括成人、大專生、中學生。 Please pay attention to the price list. Class coupons package is NON-RUNDABLE and it CANNOT be transferred to others. 課堂套票不設退款，不可以轉讓他人使用。 Class Coupons Pice List 套票價錢表 >> Please visit the following link: 請瀏覽以下連結：

Question 3

What dance class do you have? 有甚麼舞蹈班?

https://www.neverland.com.hk/new-class-schedule

Answer

We have different level and type of dance classes. Neverland 設有不同程度及舞種的舞蹈班。 Class Schedule 課堂時間表 >> Please visit the following link 請瀏覽以下連結:

Question 4

How do new members sign up? 如何登記成為學員?

Online membership registration is updating in progress.

Please send Whatsapp message to us to get new member policy and terms.

線上登記正在更新，學員將來可在 neverland網頁登記。現在只需要發送Whatsapp訊息向我們申請成為學員，職員便會回覆訊息給您登記。

If you are a full time students, we need your student card for identification, otherwise, need to purchase coupons at Adult Price.

如果你是全日制學生，請提供有有效日期的學生證核實身份，否則需要購買成人套票價錢。

Whatsapp: +852 67570539

Answer

We accept CASH, EPS, PAYME, FPS or bank transcation. Cheque and credit card is NOT accepted. 我們接受現金，易辦事, PAYME 及轉數快，您亦可使用自動櫃員機或網上銀行過數。我們不接受支票及信用卡付款。 When we identifiy your member type, we will provide payment method to you accordingly. 當核實學員種類，我們便會提供入數方法。

Answer

YES! 需要! 根據政府防疫規則，Studio 需設定每班的上限人數，避免學員Walkin才得悉滿班，各學員需要在課堂前1小時Whatsapp預約上課。 According to Gov policy, dance class vancacy need to be sat a limit. All classes need to be booked before at least 1 hr of dance class.

Answer

Min 4 students to open class. Number of students are according to the requirements of the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F). 各舞蹈班最少四人開課。每班人數上限將根據《預防及控制疾病(規定及指示)(業務及處所)規例》（第 599F 章）及其他適用條例及／或其附屬法例（下稱「適用法律」）的要求而設定。

Question 5

How to buy dance class coupons? 如何購買課堂套票?

Question 6

Booking Class is Necessary？是否一定要預約上課？

Question 7

How to book neverland dance classes (Not for Neverland Kids Academy)? 如何預約 neverland 恆常舞蹈課?

1. Need to purchase dance classes coupon. 需要先購買套票才可預約。

2. Online Booking is updating, members can book online later。網頁預約界面正在編寫中，將來就可在網頁上買堂及預約。

3. Book class by sending Whatsapp Message ( with Member no. Class Date. Time, Which Tutor) 現在需要用 Whatsapp預約 (要列明學員編號,上課日期，時間及老師名稱)

4. Only accepted ONE DAY before booking. 只接受一天前預約。

5. We only reply and check Whatsapp booking in BOOKING TIME as below:

我們只在以下時間回覆訊息

Mon-Fri 星期一至五 : 5pm-10pm

Sat and Sun 星期六及日: 10am -7pm

6. Booking are processed on a first-come, first-served basis, and are confirmed by the Whatsapp message time. 預約以先到先得方式處理，店員會根據時間順序處理預約訊息 7. Please Do not send other messages once you have send a "Booking Message". Otherwise, your message will be jumped to the back and our staff cannot check your booking at right time.

請不要預約後又再send訊息查詢其他問題，因為你的訊息將會跳到最後 (更新時間).

8. Staff will reply booking confirmation message to you. If class is full, staff will ask to mark in waiting list

收到你的預約訊息，店員會回覆確認訊息。如果課堂已滿，學員可考慮加入後補名單，當有學員突然取消預約，店員會通知後補學員。

Question 8

Can I cancel my booking? Will my coupons be used? 預約課堂後，可否取消？會扣除套票嗎？

Booking can be cancelled before 2hrs of dance class by sending Whatsapp message.

Otherwise, class couponed will be deducted.

學員如果需要取消預約，必須在課堂開始前 2小時以 Whatsapp 通知，否則，課堂套票將會被扣除。

Question 9

Can I use my dance class coupon after several days from purchasing date? 可否先買套票，遲些先用？

All dance class coupons should be used before expiry date, otherwise, it cannot be used.

所有課堂套票有效日期由購買日當天開始計算。套票必須在有效日期內使用，否則作廢。

Question 10

Does Class Coupon have expiry date? What can I do if my class coupons are expired? 課堂套票有期限嗎？期限內仍然未用完，可以怎樣？

Class Coupons are vaild for 2 months and it is counted from purchasing date.

課堂套票有效日期是兩個月，由購買日當天計算。

Member should use all dance class coupon within expiry date.

Expiry date can be extended if you purchase 5 class coupons or above within 7 days from expiry date. Otherwise, all dance class coupons CANNOT be used.

學員必須在有效期內使用套票，學員可以在有效日期日後七天內購買五堂或以上套票，便可以延續課堂使用期限，否則作廢。(有效期以套票類別以定)

Question 11

Can I extend my dance class expiry date if I get sick and I have approved medical document? 因為身體不適，需要入院治療，可以遞交醫生紙延期課堂嗎？

All dance class should be used within expiry date. We do not accept any reasons for extending class coupons expiry date.

Dance class coupon is NON-REFUNABLE and CANNOT pass to other students to use.

所有課堂套票必須在有效日期內使用，不接受任何私人理由延續課堂、不可轉讓他人使用亦不設退款。

Question 12

How many students in class? 每班上課人數有限制嗎？

Question 13

I only take one tutor dance class. If it cannot open class, can I extend my class coupons? 我通常只上一名導師課堂，這兩星期人數不足，未能開班，可以延續課堂嗎？

Dance class coupons can be used for joining different regualr classes.

Members should use it within expiry date.

課堂套票必須在有效日期內使用，學員可使用套票參加任何恆常舞蹈班的舞蹈課，個別班別不足人數開班，並不能因此延續課堂，學員需根據狀況，在指定有效日期內使用套票。

Question 14

Which dance class should I join? I never learn dancing before. 我從來沒有學過跳舞/很久沒有跳舞，應該參加什麼班別？

Neverland have designed a dance class " Start to Dance" for those who never learn dancing.

Tutor will teach basic body movement, rhyme and beat counting, basic dance technique.

You also can join Hip Hop and Jazz Funk (Basic Level).

Neverland 歡迎任何人士參加neverland舞蹈班，所以亦設計了專為初學者而設的流行舞蹈班: Start To Dance (零基礎 Beginner )，Jazz Funk (基礎Basic)及Hip Hop Funk (基礎Basic)

學員可在此課堂了解流行舞/街舞課堂的節奏、基本舞蹈動作、身體協調、節拍感等...

Question 15

Is it any problems if I suddenly join the dance class? Can I catch up? 何時參加舞蹈班最為適合，插班是否不太適合？

Tutor teaches new dance routine in every weekly class, even they like to teach the same song for 2 days class, but must teach new dance routine.

New joining member can learn it as well and can follow it~

Neverland Weekly Class每一堂都是個別課堂，老師都會教導新舞步，不會有插堂情況出現！

Question 16

This is my first time to dance in studio, what should i prepare and bring? 初來上舞蹈課，需要準備甚麼？

1. Please arrive 5 mins before dance class begins. 學員可在課堂前5分鐘到達準備。

2. Wearing sport outfits, sport shoes 穿著運動服裝，波鞋。(不可在舞室內穿著鞋、涼鞋、拖鞋等….)

3. You can bring your personal water or buy in neverland. 可自備飲品，neverland亦售賣飲品，可以在休息期間飲水。

4. Wating is NOT allowed in studio. 不可在舞室進食。

5. Video/Photo is prohibited without tutor approval. 除導師及職員准許下，才可拍攝

6. Please take care and safeguard your own personal belongings. Neverland is not responsible for any loss or damage to personal belongings.
貴重物品必須攜帶入舞室，學員有任何損失，一概不會負責。