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FREQUENTLY ASKED QUESTIONS

What do CES technicians execute when performing repairs to plumbing systems?

  • Check-in with you upon arrival at your site
  • We will ask you to demonstrate and/or describe the system issue
  • CES technicians troubleshoot and identify the system problem
  • Depending upon your requirements CES will:
    • Provide an on-site estimate for immediate repair
    • Escalate to a sales executive for immediate follow up if a more comprehensive solution is required
  • Following your approval for immediate repair:
    • CES will utilize truck stock, procure the part(s) from the local supply point, or order and return upon part(s) receipt
    • CES will perform the approved repair and review the work completed with you
    • CES will explain the root cause of the problem and how to prevent future re-occurrence